pgok FAQ – Everything You Need to Know

No. pgok allows one account per person. Duplicate accounts are against the terms and conditions and will result in both accounts being suspended. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account.

Go to the Login page and click "Forgot Password." Enter the phone number linked to your pgok account and you will receive an OTP. Enter the OTP, set a new password, and you are back in. If you no longer have access to that phone number, contact the pgok support team via live chat for manual verification.

Phone verification happens automatically during registration via OTP. For higher withdrawal limits, pgok may ask you to complete identity verification by submitting a copy of your national ID card. Upload it through the verification section inside your account dashboard. Most verifications are reviewed within a few hours.

Phone number changes require identity verification to protect your account. Contact pgok support via live chat, confirm your identity, and the team will update your number after verification is complete. This process usually takes less than 24 hours.

pgok supports bKash, Nagad, and Rocket — the three most widely used mobile financial services in Bangladesh. All deposits and withdrawals are processed through these channels. There are no bank transfer or card payment options at this time, but the mobile wallet options cover the vast majority of Bangladesh players without any issues.

Deposits via bKash, Nagad, and Rocket are credited to your pgok balance instantly in almost all cases. If a deposit does not appear within five minutes, check that the transaction was confirmed on your mobile wallet app first. If the money left your wallet but has not appeared in pgok, contact support with the transaction reference number and it will be resolved quickly.

Most pgok withdrawal requests are processed within minutes. During peak hours or if your account requires additional verification, it may take up to a few hours. Withdrawals are sent directly to your bKash or Nagad wallet. pgok does not hold your winnings — the goal is always to get your money to you as fast as possible.

pgok keeps minimum deposit and withdrawal amounts low so players at every budget level can participate. The exact minimums are displayed on the deposit and withdrawal pages inside your account. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches for security reasons.

Withdrawals can be rejected for a few reasons: the wallet number entered does not match your registered details, your account verification is incomplete, or there is an active bonus with wagering requirements that have not yet been met. Check your account notification for the specific reason, or contact pgok support via live chat for a clear explanation and next steps.

pgok does not charge any platform fees on deposits or withdrawals. Your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction charges as per their own fee schedule — this is outside pgok's control. Always check your wallet app for any applicable charges before initiating a transaction.

pgok currently offers seven game titles: Crash, Demon Hunter, Sports Betting, Pirate Fishing, Pearls of Bingo, Wheel, and Blackjack MH. New titles are added regularly. Visit the Game page for the full library and the latest additions.

Yes. pgok uses provably fair random number generation for all game outcomes. Results are generated independently and cannot be altered by the platform or any other party. After each round, you can verify the outcome using the seed values provided — this level of transparency is something most platforms do not offer.

Every pgok game is fully optimised for mobile. You can play directly in your mobile browser at pgok.io without downloading anything. For the best experience, download the pgok Android app from the App page — it is under 15 MB, installs in seconds, and runs smoother than the browser version on most devices.

Wheel is the simplest pgok game — one tap, one spin, instant result. Crash is also very beginner-friendly once you understand the concept of cashing out before the multiplier crashes. Both have low minimum bets so you can learn without risking much. Once you are comfortable, Demon Hunter and Blackjack MH offer more depth and strategy.

If you lose connection during a pgok game round, the round continues on the server and the result is recorded fairly. When you reconnect, your account balance will reflect the outcome of that round. For games like Crash where timing matters, pgok recommends using a stable connection. If you believe a disconnection caused an incorrect result, contact support with the round ID.

New pgok players receive a welcome bonus on their first deposit. The bonus adds extra funds to your balance so you have more to play with from the start. The exact bonus amount and terms are displayed on the Register page and inside your account after sign-up. Bonus funds are subject to wagering requirements before withdrawal.

Wagering requirements mean you need to bet a certain total amount before bonus-derived winnings can be withdrawn. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before that bonus balance becomes withdrawable. Your progress towards the requirement is tracked in your account dashboard.

Yes. pgok rewards returning players with daily reload bonuses. Log in, make a qualifying deposit, and the bonus is added automatically. The reload bonus percentage and minimum deposit amount may vary day to day. Check the promotions section inside your account or enable push notifications on the pgok app to stay updated on the latest offers.

Bonuses are usually credited automatically within a few minutes of a qualifying deposit. If your bonus has not appeared, check that your deposit met the minimum amount required for that promotion. Also confirm that you opted in to the bonus if opt-in was required. If everything looks correct and the bonus is still missing after 15 minutes, contact pgok support via live chat with your deposit reference.

pgok takes data security seriously. All personal information is encrypted and stored securely. pgok does not sell or share your data with third parties for marketing purposes. For full details on how your data is collected, stored, and used, read the Privacy Policy.

Use a strong, unique password that you do not use on any other platform. Never share your login credentials with anyone — pgok support will never ask for your password. If you suspect your account has been accessed without your permission, change your password immediately and contact support. Enable any two-factor authentication options available in your account settings.

If you notice any transactions or login activity you do not recognise, change your password immediately and contact pgok support via live chat. The support team can temporarily lock your account while the issue is investigated. Acting quickly is important — the sooner you report it, the faster it can be resolved and your funds protected.

pgok provides deposit limits, session time reminders, and self-exclusion options. You can set daily, weekly, or monthly deposit limits directly from your account settings. If you feel you need a break, the self-exclusion tool lets you temporarily or permanently close your account. Full details are available on the Responsible Gaming page.

Go to your account settings and find the Responsible Gaming section. From there you can choose a self-exclusion period — anywhere from 24 hours to permanent closure. Once activated, you will not be able to log in or deposit during the exclusion period. If you need immediate help, contact pgok support via live chat and they will action the exclusion right away.

You must be 18 years or older to register and play on pgok. Age verification may be required during the account verification process. pgok is committed to preventing underage gambling and takes this responsibility seriously. If you are aware of a minor attempting to use pgok, please report it to support immediately.