These terms govern your use of pgok. They cover account registration, deposits, withdrawals, bonuses, game rules, and your responsibilities as a player. Please read them before you start playing.
Quick Overview
Six areas every pgok player should understand before depositing or playing.
You must be 18 or older to register on pgok. One account per person is allowed. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.
pgok accepts deposits via bKash and Nagad with a minimum of ৳100. Withdrawals are processed within 5 minutes to the same payment method used for deposit. All transactions are in BDT.
All bonuses on pgok come with wagering requirements that must be met before withdrawal. Bonus funds cannot be withdrawn directly. Attempting to abuse bonus offers will result in cancellation.
pgok uses certified RNG technology across all applicable games. Any attempt to manipulate game outcomes, exploit software bugs, or use automated betting tools is strictly prohibited and will result in account suspension.
You are responsible for keeping your pgok login credentials secure. pgok will never ask for your password. Any activity on your account before you report a security breach is your responsibility.
pgok provides deposit limits, session reminders, and self-exclusion tools. Players who show signs of problem gambling may have restrictions applied to their account. Full details are in our Responsible Gaming policy.
By registering an account or using any part of the pgok platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree, please do not use pgok.
These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you") and pgok ("pgok", "we", "us", "the platform"). By accessing pgok at pgok.io, creating an account, making a deposit, or placing any bet, you confirm that you have read these Terms in full and agree to be bound by them.
These Terms apply to all services offered on pgok, including but not limited to casino games, sports betting, live dealer games, and any promotional offers. If any part of these Terms conflicts with a specific promotion's terms, the promotion's terms take precedence for that promotion only.
pgok reserves the right to update these Terms at any time. Continued use of the platform after an update constitutes acceptance of the revised Terms. We will notify players of material changes via the platform or registered email address.
To register and use pgok, you must meet all of the following requirements:
During registration, you are required to provide accurate, complete, and current information including your full name, date of birth, and a valid contact method. pgok may request identity verification documents at any time. Failure to provide these documents within a reasonable timeframe may result in account suspension and withholding of pending withdrawals until verification is complete.
pgok operates a strict one-account-per-person policy. Registering multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is prohibited. All duplicate accounts will be closed and any balances forfeited.
Your pgok account is personal to you. You are solely responsible for all activity that occurs under your account credentials. You must not share your username or password with any other person, allow any other person to access your account, or access another player's account.
You are responsible for ensuring that your account details remain accurate and up to date. If your contact information changes, you must update your account promptly. pgok is not liable for failed communications resulting from outdated account information.
If you suspect that your account has been accessed without your authorisation, you must contact pgok support immediately. pgok will investigate and take appropriate action, but cannot be held responsible for losses incurred before the breach was reported.
pgok accounts are non-transferable. You may not sell, transfer, or assign your account or any balance within it to another person under any circumstances.
pgok accepts deposits in Bangladeshi Taka (BDT) via bKash and Nagad. The minimum deposit amount is ৳100. There is no maximum deposit limit, though pgok reserves the right to apply limits to individual accounts at its discretion.
Deposits are credited to your pgok wallet instantly upon confirmation from the payment provider. If a deposit does not appear within 15 minutes, contact pgok support with your transaction reference number.
pgok reserves the right to request proof of payment for any deposit. Failure to provide this proof may result in the deposit being held pending investigation.
Withdrawals from pgok are processed to bKash or Nagad, matching the payment method used for your most recent deposit. The minimum withdrawal amount is ৳200. pgok targets a processing time of under 5 minutes for all withdrawals, 24 hours a day, 7 days a week.
Before your first withdrawal, pgok may require identity verification. This is a standard process and is in place to protect your account. You will be asked to provide a copy of a valid government-issued ID and confirmation of your payment account ownership. Withdrawals will be held until verification is complete.
If a withdrawal fails due to an issue with your payment account, the funds will be returned to your pgok wallet and you will be notified. Contact support to resolve the issue and resubmit the withdrawal.
pgok offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as these general bonus terms.
pgok's promotional offers are intended for recreational players. Players who consistently demonstrate bonus-seeking behaviour without genuine recreational play may have their bonus eligibility restricted. This determination is made at pgok's sole discretion.
pgok is committed to providing a fair gaming environment for all players. All games on pgok that use a random number generator (RNG) are certified and regularly audited. For applicable games, pgok publishes server seed hashes before each round so players can independently verify outcomes after the fact.
Game results are final once confirmed by the platform. In the event of a technical error during a game round — such as a disconnection or server fault — pgok will attempt to reconstruct the game state from server logs. If reconstruction is not possible, the round will be voided and any stake returned to the player's wallet.
pgok monitors gameplay patterns for signs of unfair play. Accounts found to be engaging in prohibited gameplay behaviour will be suspended pending investigation, and any winnings generated through prohibited means will be forfeited.
The following actions are strictly prohibited on pgok. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:
pgok cooperates fully with law enforcement agencies and regulatory bodies. Any account suspected of illegal activity will be frozen immediately and all relevant information shared with the appropriate authorities.
pgok collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms. By registering on pgok, you consent to the collection and use of your personal data as described in the Privacy Policy.
pgok uses your data to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. pgok does not sell your personal data to third parties. Data may be shared with payment processors and identity verification providers strictly for the purpose of operating your account.
You have the right to request access to the personal data pgok holds about you, request corrections to inaccurate data, and request deletion of your data subject to legal retention requirements. To exercise these rights, contact pgok support at [email protected].
pgok takes responsible gaming seriously. The platform provides tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and full self-exclusion. These tools are available directly from your account settings at any time.
If you feel that your gaming is becoming a problem, pgok encourages you to use these tools proactively. You can also contact pgok support to have restrictions applied to your account immediately — no waiting period applies to self-exclusion requests.
pgok may apply account restrictions without a player's request if the platform identifies patterns consistent with problem gambling. This is done in the interest of player welfare and is not punitive. Full details of pgok's responsible gaming approach are available on the Responsible Gaming page.
pgok reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, in the following circumstances:
If your account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, your real-money balance (excluding bonus funds) will be returned to your registered payment method after any outstanding verification requirements are met.
Inactive accounts with a balance may be subject to an inactivity fee of ৳50 per month after 12 months of no login activity. pgok will notify you by email before any inactivity fee is applied.
pgok provides its platform on an "as is" basis. While pgok makes every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.
To the maximum extent permitted by applicable law, pgok's total liability to any player for any claim arising from use of the platform is limited to the amount deposited by that player in the 30 days preceding the claim. pgok is not liable for any indirect, consequential, or incidental losses, including loss of winnings due to technical faults outside pgok's reasonable control.
pgok is not responsible for any losses arising from a player's failure to secure their account credentials, use of the platform in a jurisdiction where online gambling is prohibited, or reliance on information provided by third parties.
pgok may update these Terms and Conditions at any time. When changes are made, the "Last updated" date at the top of this page will be revised. For material changes — those that significantly affect player rights or obligations — pgok will provide at least 7 days' notice via the platform or registered email before the changes take effect.
Your continued use of pgok after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using pgok and request account closure before the changes take effect.
If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact pgok's support team. We aim to respond to all enquiries within 24 hours.
For complaints that cannot be resolved through direct support contact, pgok has an internal escalation process. Details of this process are available by contacting support and requesting the complaints procedure.