Your personal data belongs to you. This policy explains exactly what pgok collects, why we collect it, how it is stored, and what rights you have over it as a player in Bangladesh.
Privacy at a Glance
Before you read the full policy, here is a plain-language summary of the most important privacy commitments pgok makes to every player.
Every connection between your device and pgok is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text under any circumstances.
pgok does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate your account, process payments, and comply with legal obligations.
pgok only collects the data that is genuinely necessary to run your account and process your transactions. We do not collect data speculatively or build profiles beyond what is needed for platform operation.
Your data is only shared with third parties — such as payment processors and identity verification providers — when it is strictly necessary to deliver the service you requested. All third-party partners are contractually bound to protect your data.
pgok gives you the right to access, correct, and request deletion of your personal data at any time. You can exercise these rights by contacting pgok support directly — no complicated process, no unnecessary delays.
All personal data held by pgok is stored on secured servers with access controls, regular security audits, and strict internal data handling policies. Only authorised personnel with a legitimate operational need can access player data.
This Privacy Policy explains how pgok collects, uses, stores, and protects your personal data. By registering on pgok or using any part of the platform, you confirm that you have read and understood this policy. If you have questions, contact us at [email protected].
pgok ("we", "us", "the platform") is committed to protecting the privacy of every player who uses pgok.io. This Privacy Policy describes how pgok handles personal data in connection with the operation of the platform, including account registration, payment processing, customer support, and promotional activities.
This policy applies to all players who access pgok from Bangladesh or any other location. It covers data collected through the pgok website, any pgok mobile application, and any communication channel operated by pgok including email and live chat support.
pgok's Privacy Policy forms part of the platform's Terms and Conditions. By using pgok, you agree to the data practices described in this policy. If you do not agree, please do not use the platform.
pgok collects only the personal data that is necessary to operate your account and deliver the services you use. The categories of data pgok may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, support, security alerts |
| Financial Data | bKash/Nagad account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, OS version | Platform security, fraud prevention, performance optimisation |
| Usage Data | Games played, bet amounts, session duration | Responsible gaming monitoring, platform improvement |
| Communication Data | Support chat logs, email correspondence | Customer support, dispute resolution, quality assurance |
pgok does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
pgok collects personal data through the following channels:
pgok uses your personal data for the following purposes, each of which has a legitimate basis under applicable data protection principles:
pgok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
pgok does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties who receive personal data from pgok are contractually required to handle that data securely, use it only for the specified purpose, and not share it further without pgok's authorisation.
pgok uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. The types of cookies pgok uses are:
You can control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from using pgok, but may affect some aspects of your experience. Disabling essential cookies will prevent the platform from functioning correctly.
pgok does not use third-party advertising cookies or allow external advertising networks to track your activity on the platform.
pgok retains your personal data for as long as your account is active and for a period after account closure as required by legal and regulatory obligations. Specific retention periods are as follows:
After the applicable retention period, pgok will securely delete or anonymise your personal data. Anonymised data — which cannot be linked back to you — may be retained indefinitely for platform analytics and improvement purposes.
pgok takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
In the event of a data breach that is likely to result in a risk to your rights or freedoms, pgok will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
While pgok takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
As a pgok player, you have the following rights over your personal data. To exercise any of these rights, contact pgok support at [email protected]. pgok will respond to all valid requests within 30 days.
Request a copy of all personal data pgok holds about you.
Request correction of any inaccurate or incomplete data pgok holds about you.
Request deletion of your personal data, subject to legal retention requirements.
Request that pgok restricts processing of your data in certain circumstances.
Request your data in a structured, machine-readable format for transfer to another service.
Object to pgok processing your data for direct marketing or profiling purposes.
pgok is strictly an 18+ platform. pgok does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on pgok or provide any personal data to the platform.
If pgok discovers that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any deposits will be returned to the payment source. If you believe a minor has registered on pgok, please contact [email protected] immediately.
pgok uses date-of-birth verification during registration and may request additional age verification documents at any time to enforce this policy.
pgok may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data handling practices. When changes are made, the "Last updated" date at the top of this page will be revised.
For material changes that significantly affect how your data is used, pgok will provide at least 7 days' advance notice via the platform or your registered email address. Your continued use of pgok after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this policy periodically so you are always aware of how pgok handles your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pgok handles your personal data, please get in touch with the pgok privacy team. We take all privacy enquiries seriously and aim to respond within 5 business days.
For data deletion or access requests, please email [email protected] with the subject line "Privacy Request" and include your registered account details so we can locate your data promptly.