Gaming on pgok should always be fun. If it ever stops feeling that way, we have the tools to help you take back control — deposit limits, session timers, cooling-off periods, and full self-exclusion, all available right now.
Our Commitment
pgok is built around the idea that gaming should be entertainment, not a source of stress. Here is what we do to make sure it stays that way for every player in Bangladesh.
Set a daily, weekly, or monthly deposit cap directly from your pgok account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling period — decreasing one is instant.
Set a maximum session length so pgok automatically reminds you — or logs you out — when your time is up. This is one of the simplest ways to keep gaming in its proper place in your day.
Need a short break? A cooling-off period locks your account for a set number of days — from 1 day up to 6 weeks. During this time you cannot log in, deposit, or place bets. The break starts immediately.
If you need a longer break, pgok's self-exclusion tool closes your account for a minimum of 6 months. There is no waiting period — contact pgok support and exclusion is applied within minutes, any time of day.
Set a maximum amount you are willing to lose in a given period. Once your loss limit is reached, pgok will prevent further bets until the limit period resets. This keeps your gaming within a budget you are comfortable with.
pgok can send you regular on-screen reminders showing how long you have been playing and how much you have wagered in the current session. These pop-ups are a simple nudge to pause and reflect before continuing.
Step by Step
Setting up responsible gaming limits on pgok takes less than two minutes. Here is exactly how to do it from your account dashboard.
Go to pgok.io and log in with your registered mobile number and password. If you do not have an account yet, registration takes under a minute.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu. This is where all responsible gaming tools are located.
Inside Account Settings, find the "Responsible Gaming" tab. You will see all available tools — deposit limits, session limits, loss limits, cooling-off, and self-exclusion — listed clearly.
Choose the tool you want, enter your preferred limit or duration, and confirm. Restrictions take effect immediately. You will receive a confirmation message to your registered mobile number.
If you cannot access your account or need self-exclusion applied urgently, contact pgok support via live chat or email at [email protected]. Our team is available 24/7 and will act immediately.
Available Controls
Cap how much you can deposit per day, week, or month. Lowering your limit takes effect right away. Raising it requires a 7-day review period so you have time to reconsider.
Take a break from 1 day to 6 weeks. Account access is fully suspended during this period.
Close your account for 6 months or longer. Applied within minutes via support chat.
Get an alert or auto-logout when your session reaches your chosen time limit.
Set a maximum loss threshold. pgok stops accepting bets once the limit is hit.
Know the Signs
Responsible gaming starts with self-awareness. If any of the following sound familiar, it may be time to use pgok's safety tools or speak to someone you trust.
Placing bigger bets to try to win back money you have already lost is one of the clearest signs that gambling has moved beyond entertainment.
Regularly spending more time gaming than you planned, or losing hours without realising it, is a sign that gaming is taking up too much mental space.
Using money set aside for rent, food, or bills to fund gaming is a serious warning sign that requires immediate action.
Feeling the need to hide how much time or money you spend on gaming from family or friends suggests the activity has become a source of shame rather than fun.
Feeling restless, anxious, or irritable when you are not able to play is a sign that gaming may have developed into a compulsive behaviour.
Repeatedly trying to cut back or stop gaming but finding yourself unable to follow through is a clear indicator that professional support may be needed.
Do not wait. Contact pgok support at [email protected] to activate self-exclusion immediately. You can also reach out to a trusted family member or mental health professional. Taking action early makes a real difference.
Self-Assessment
This is not a clinical test — it is a simple self-check. If you answer "yes" to three or more of these questions, pgok strongly encourages you to use our responsible gaming tools or speak to a professional.
Have you ever spent more money on gaming than you originally planned to in a single session?
Have you borrowed money or sold something to fund your gaming activity?
Has gaming ever caused arguments or tension with your family or close friends?
Do you find yourself thinking about gaming frequently when you are doing other things?
Have you ever tried to win back money you lost by placing more bets immediately after?
Have you ever felt guilty or ashamed about how much time or money you spend on gaming?
Have you ever missed work, study, or an important commitment because of gaming?
Our Commitment
pgok is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Responsible gaming is not just a legal requirement for pgok — it is a core part of how the platform is built and operated.
pgok is strictly an 18+ platform. Every player must confirm their age during registration, and pgok reserves the right to request identity documents at any time to verify that a player meets the minimum age requirement. Any account found to belong to a person under 18 will be closed immediately and all funds returned.
If you are a parent or guardian and believe a minor has accessed pgok, please contact [email protected] immediately. pgok will investigate and act without delay.
All games on pgok use certified random number generators to ensure fair outcomes. pgok does not manipulate results, and every player has the same statistical chance of winning as described in each game's rules. Responsible gaming also means understanding that the house edge exists in all casino games — gaming should never be viewed as a reliable source of income.
pgok monitors account activity for patterns that may indicate problem gambling behaviour. If our team identifies concerning patterns — such as rapid deposit increases, extended sessions, or repeated loss-chasing — we may proactively reach out to the player and suggest responsible gaming tools. In serious cases, pgok may apply account restrictions without a player's request if we believe it is in their best interest.
pgok does not offer credit facilities or allow players to game on borrowed funds through the platform. All deposits must come from payment methods registered in the player's own name. This policy exists to protect players from accumulating debt through gaming activity.
The best way to enjoy pgok is to treat it as entertainment with a set budget — the same way you might budget for a night out or a movie. Set your deposit limit before you start, decide in advance how long you will play, and stop when either limit is reached. Gaming on pgok is most enjoyable when it is a planned, budgeted activity rather than an impulse.
Contact pgok support at [email protected] or use the 24/7 live chat on the platform. Self-exclusion can be applied within minutes. You do not need to explain yourself — just ask and we will take care of it.